The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
When you place an enquiry for a custom order, I will contact you to discuss your exact requirements. I will update you with photos during the creation of your order, so you can see progress or make any changes.
I have included guidelines as to the age appropriateness of each diorama, but it is only a guide. I advise parental judgement. Some items are very small and would not be suitable for very young children as they may pose a choking hazard. All materials I use are non toxic.